RemoPilot
Support
This policy is currently available in English and Simplified Chinese.
Revision: 2026-10-29.1 · Effective date: 2026-10-16
Operator and contact
Legal operator: Twinecode LLC
Location and contact address: Room 1801-157, North Block, Tairan Cangsong Building, Shenzhen, Guangdong 518000, China
Support and refund requests: support@remopilot.com
Payment, cancellation and refunds for historical Paddle orders: Paddle buyer terms · Paddle buyer support · Paddle refund policy.
Current subscriptions check out through Waffo Pancake, which acts as the merchant of record and handles payment, tax and refunds; receipts and subscription management are available on the account billing page. Waffo terms · Waffo privacy policy.
Subscriptions, cancellation and refunds
Check payment status and manage your subscription on the account billing page. For help, send your account ID or login email and relevant invoice number. The Refund Policy explains eligibility, amounts and timing. Cancellation and refund are separate actions; state what you need.
Technical and security issues
Include your platform, RemoPilot version, redacted request IDs, times and error messages. Query the original task after a disconnect to avoid duplicate execution. Do not send passwords, payment credentials, machine secrets or unredacted project content. Revoke suspicious client or machine access promptly and identify a suspected security issue in your message.
Response and review
We generally aim to reply within three business days. Refund eligibility uses receipt time so processing delays do not remove eligibility. Reply with further evidence to request review of a decision. Statutory consumer remedies and payment-dispute channels remain available.